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Warranty lookup
Project, handover date, elements covered and warranty periods – see warranty lookup.
Service · After-sales & warranty
After-sales & warranty – we stay with your building after handover
Every World Steel project keeps its as-built drawings, 3D model and quality dossier on file. Owners can check their warranty online, report an issue to our after-sales team and order spare members or an extension fabricated from the same model – years after handover.
- Online
- Warranty lookup project code + contract number
- Per contract
- Warranty periods by element, as signed
- On file
- As-built record & dossier drawings · model · MDR
- Same model
- Spares & extensions fabricated to fit
Handover is not the end of our responsibility
A steel building works for decades. Questions come up – a new opening, an added crane, a damaged member, a coating that needs maintenance, an extension. Because we keep the as-built drawings, the 3D model and the quality dossier of every project, those questions are answered from the records, not from guesswork.
The warranty for each element – structure, coating, sheeting, accessories – is the one stated in your contract. You can check it online at any time and contact our after-sales team when you need support.
After-sales services
Support through the life of your building
What we offer after handover – the scope and any charges follow your contract.
online
after-sales team
Issue reports
Describe the issue with photos; we assess it against the records and agree the remedy with you.
drawings · model
As-built record
The final drawings and model of your structure – see as-built drawings.
coating · bolts · roof
Maintenance guidance
Inspection and maintenance advice for the coating system, bolted connections, roof and gutters.
same piece marks
Spare members & parts
Replacement members and accessories fabricated from the project model and shipped to site.
new bays · cranes
Extensions & upgrades
Extra bays, mezzanines, cranes or new buildings designed to work with the existing structure.
적용 분야
What after-sales gives you
01
Warranty at your fingertips
Look up the warranty of your project online with your project code and contract number.
02
One point of contact
Issues reported to our after-sales team are logged, answered and followed through to closure.
03
Records kept for you
As-built drawings, model and quality dossier on file – traceable to the heat of each member.
04
Changes made safely
New openings, loads or equipment checked against the original design before they are made.
05
Spares that fit
Replacement members fabricated from the project model with the same piece marks.
06
Extensions that match
New bays and buildings designed to connect to the existing structure.
On file
What we keep for your project
Handed over at completion and kept on file by World Steel.
As-built drawings
Final revision
Drawings updated with approved site changes.
3D model
Tekla / IFC
The model of the structure as built.
Quality dossier (MDR)
Traceability
Mill certificates, inspection, NDT and coating records.
Warranty information
Per contract
Elements covered, periods and conditions.
Packing & shipping records
Logistics
Packing lists and shipment documents.
Maintenance guidance
Operation
Recommendations for coating, bolts, roof and gutters.
Contents follow the contract and specification.
Warranty lookup
Check your warranty online
Enter your project code, contract number, country and company name in our warranty lookup to see the elements covered and their warranty periods as stated in your contract. The details are also in the warranty information sent with your handover documents – if anything is unclear, contact the sales manager responsible for your project.
Records
Answers from the records, years later
Each member carries a piece mark linked to its drawings, inspection records and mill certificate. When you report an issue or plan a change, we start from the as-built drawings and the quality dossier – so the assessment is based on what was actually built and supplied.
프로세스
How an after-sales request is handled
- 1
Report
Send the project code, a description and photos of the issue.
- 2
Log
The request is registered and acknowledged by the after-sales team.
- 3
Assess
Checked against the as-built record, dossier and warranty.
- 4
Agree
Remedy, responsibility and timing agreed with you.
- 5
Resolve
Repair, replacement or supply carried out.
- 6
Close
Result recorded in the project file.
FAQ
자주 묻는 질문
How long is the warranty?
Warranty periods and conditions are those stated in your contract, element by element. Check them in the warranty lookup or in the warranty information sent with your handover documents.
I cannot find my project in the lookup – what should I do?
Check the project code and contract number in your documents or e-mail, or contact the sales manager responsible for your project.
Can you supply a replacement member years after handover?
Yes. Members are fabricated from the project model with the same piece marks; shipping and any charges are agreed with you.
We want to add a crane or an opening – can you check it?
Yes. We check the change against the original design and, if needed, design the strengthening or the new members.
Can you extend a building supplied by World Steel?
Yes. New bays or buildings are designed from the as-built record so that they connect to the existing structure.
관련 콘텐츠
Need support for your building?
Send us your project code and a short description – our after-sales team will come back to you.