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Defects in fabrication, welding or workmanship of the steel we supplied – assessed against your contract.
After-sales service
Project warranty & after-sales support
Our responsibility does not end at handover. Check the warranty status of your project online, or ask our after-sales team for support – wherever your project is.
- Warranty periods by item, as in your contract
- Defects, coating, spare parts, documents
- Support for projects in every market
After-sales support
How we support your building after handover
Inspection of coating damage or corrosion, repair procedures and touch-up materials.
Bolts, members, sheeting, flashings and accessories for repairs or extensions – from your project records.
Copies of as-built drawings, mill certificates, quality dossier and warranty certificates.
Modifications, added loads, new openings or equipment – checked by our engineers.
Maintenance recommendations and, where agreed, site inspection by our team.
- 1SubmitSend the request with photos and the project code.
- 2AcknowledgeYou receive a reference number by e-mail.
- 3AssessOur engineers review the records and the issue.
- 4ResolveRepair, supply or advice – with a clear plan.
What do I need to check my warranty?
The project code and contract number (both on your contract or handover documents), the project country and the name of the contracting company. Warranty details are also sent to you by e-mail at handover – if you cannot find them, contact the World Steel sales representative for your project or send a support request below.
When does the warranty start?
Normally on the handover or delivery date stated in your contract. Each item – steel structure, coating, sheeting, accessories – can have its own period.
What is not covered?
Typically damage from misuse, accidents, modifications not approved by World Steel, lack of maintenance or loads beyond the design. The exact terms are those of your contract.
Can you support projects outside Vietnam?
Yes. We support projects in every market we deliver to – remotely with our engineers, with spare parts shipped from Vietnam, and on site where agreed.
Can I order spare parts or extend my building?
Yes. We keep the records of every project, so members, bolts, sheeting and accessories can be re-supplied and extensions designed to match.